FAQ

1、What is a snood, and what does it actually do?

It's a soft tube that slips over your dog's head and holds their ears and neck fur back, out of the way.

Four things it solves:

Meals stay clean. No ears in the bowl, no food worked into the fur, no scissors afterward.

Rain stays out. Wet ears that stay damp can get irritated and start to smell. A snood keeps them dry on the way home.

Foxtails and grass seeds stay off. On trails and in dry grass, ears are the easiest thing for them to catch on.

Winter gets warmer. Cold ground, snow, wind. A snood keeps their ears and neck covered.

2、My dog doesn't have long ears. Is this still for them?

If any of the four things above sound familiar, yes. Long ears make the problem obvious, but wet ears, grass seeds, messy meals, and cold walks are not exclusive to them.

3、How do I measure my dog?

Use a soft measuring tape. Measure all the way around the head, and then all the way around the neck. Whichever number is larger is the one to use.

Measure snug against the fur. Don't add extra room. Our sizing already includes the ease your dog needs, so a measurement taken loosely will put you a size too big.

If you'd rather not do the math, our size finder will take both numbers and tell you which size to order.

4、How long until my order ships?

Ready-made pieces ship within 3 to 5 business days.

Personalised and made to order pieces take 10 to 15 business days, since each one is made from scratch for your dog.

If your order has both, it ships together once the made to order piece is finished. Let us know if you'd rather have them sent separately.

5、Can I return something?

Yes. You have 14 days from delivery to send it back, as long as it's unworn and still has the tags attached.

Once it reaches us, we'll refund you to your original payment method.

Personalised pieces can't be returned, since they're made specifically for your dog. If something has gone wrong with one, get in touch and we'll sort it out.

6、Do you offer wholesale?

We do. Get in touch through our Contact page and we'll send you our wholesale form.

7、Are you open to collaborations?

Get in touch through our Contact page with what you have in mind and we'll go from there.

 

Still have a question? Head to our Contact page and send us a message. We read everything.